Shipping policy

Delivery, payment and other information

How to receive your order (cooled delivery service/frozen delivery)

The cupcakes will be frozen immediately after being made and sent to your specified address via Yamato Transport Cool Takkyubin.

Postage

The product price includes shipping (Okinawa Prefecture only: additional shipping fee of 990 yen).

Payment Methods

Credit card (Visa, Mastercard, American Express), Shop Pay, Google Pay, PayPal, bank transfer (prepayment).
If your bank transfer payment is not confirmed by the deadline, your order will be automatically cancelled.

Receipt

If you would like a receipt issued, please contact us and provide your order number, recipient's name, and any notes.

Return and Exchange Policy

As a general rule, we do not accept cancellations, returns, exchanges, or changes to order details due to customer reasons after the order has been confirmed.
We take every precaution to ensure product quality, but in the unlikely event that you receive a product that is different from your order, or if the product is damaged or defective due to an accident during delivery, we will promptly arrange for a replacement product.
If you have received a damaged, defective, or incorrect product, please contact us at the email address below within 7 days of receiving the product, stating your name and order number.
Business hours: 10:00 AM - 5:00 PM Email address: hello@bellas-cupcakes.jp
We will cover the shipping costs for any damage or soiling of the product caused by our negligence.