Rest assured, your order will be delivered nationwide in Japan via refrigerated delivery, beautifully packaged in a sturdy, specially designed box (regular size holds 6 items, mini size holds 12 items, depending on the product) engineered to prevent damage from shaking during transit.

The frozen cupcakes you received should be stored in the freezer upon arrival and consumed within 7 days. Once thawed, please consume them within 2 days.
How to enjoy (thawing instructions)
Thaw slowly in the refrigerator for approximately 3 to 6 hours. After thawing, remove from the refrigerator and let sit for 15 to 30 minutes until the cream becomes fluffy before serving. Alternatively, thaw at room temperature in a cool, dark place for about 2 to 3 hours before serving.
*Please note that if you thaw the cupcakes rapidly at a high room temperature while they are still frozen, the toppings may collapse. *Refreezing once thawed may degrade the quality, so please avoid doing so. Please do not thaw in a microwave or oven, as this will melt the cream.
https://bellas-cupcakes.com/pages/guide

Yes, you can. We offer an "Optional Message Card" where customers can choose from 7 different messages.
https://bellas-cupcakes.com/products/messagecard

Each cupcake is carefully handmade in our kitchen in Takanawa, Tokyo, based on traditional authentic English recipes.